RXSource
- Frequently Asked Questions
Our website
was designed by a team of healthcare professionals who are dedicated
to providing individuals with comprehensive health information
via a website that is easy to navigate. Our commitment to your
healthcare as enabled thousands of individuals to have an improved
quality of life.
The following
represents the most frequently asked questions that our staff
has addressed over the last four years. Please feel free to contact
us if you do not find an explanation to your questions or
concerns below:
How
do I pay with a check, money order, Western Union?
Where
can I get information concerning the lifestyle medications I am
ordering online?
I
have some medical questions, can I ask a physician prior to ordering
online?
Why
do you need my phone number on the order form?
Why
do you need my email address on the order form?
I
received my first order and I am very satisfied with your service,
how do I order a refill?
Do
you accept insurance or other medical plans?
May
I cancel my order?
How do I pay with a check, money order, or Western Union?
On the order form simply put N/A in the spaces where the credit
card information is requested. Then in the "special instructions"
section at the end of the order form state your intentions to
pay via one of the alternate methods. Once the physician has approved
your order you will receive an email with complete instructions
on how to complete the payment process.
Where can I get information concerning the
lifestyle medications I am ordering online?
Our physicians have written specific information for each of the
lifestyle medications offered on the website. Simply click on
the link under "Information" for the medication that you are interested
in ordering.
I have some medical questions, can I ask
a physician prior to ordering online?
Yes, please visit the contact us
section, there you can email a physician your questions?
Why do you need my phone number on the order
form?
The overnight courier i.e. FedEx, UPS, etc. requires both the
phone number of the shipper and the recipient. In addition, sometimes
the customer service associates, pharmacy and/or physician will
need to contact you in order to receive more information concerning
your order. All contact via our staff is always done in a discreet
and professional manner, under no circumstance is your medical
history or the medication you have ordered discussed with anyone
else.
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Why do you need my email address on the
order form?
For much of the same reasons outline above, we need your email
address to contact you concerning any questions regarding your
order. All correspondence is very discreet. In addition, our customer
service department will send you an email with the tracking number
of your order so you know when to expect your order.
Do you accept insurance or other medical
plans?
Currently, we do not accept insurance or any other type of medical
plans. Our customer service associates can provide you with an
itemized statement that you can submit to your insurance company
for reimbursement.
May I cancel my order?
Yes, individuals may cancel their order as long as the order has
not left the pharmacy. Once the order has left the pharmacy by
law we are unable to accept returns. This represents the same
policy found in traditional brick and mortar pharmacies.
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